Terms and Conditions Our Policies - Affordable Lace Wigs
AuctivaInternalLink

Affordable Lace Front Wigs Policies

 

:: Payment ::

We accept payment via Paypal and Credit Cards are accepted.

:: Delivery ::

UK items under the value of £35 are sent via first class mail. Items over the value of £35 are sent via Recorded Delivery. Items over £100 are sent via Next day service for the UK and International Signed for or AirSure for overseas. All items are sent with a proof of posting.

We endeavour to post all items within two business days. Despatch times for International postage cannot be guaranteed. Once posted goods are in the care of Royal Mail. We are not liable for late deliveries or any other claim. (See my feedback).

If your item is returned to me as undelivered by post the post office then the postage will need to be repaid before the item is sent again.

For UK items not received within 10 working days please contact Affordable Lace Front Wigs, stating your invocie number. International orders should contact us after 15 working days. Postage and packaging costs cover labour and materials in packaging, and delivery.

:: Refunds and Exchanges ::

 

We are happy to accept returns if the items are unsatisfactory or faulty within two weeks of purchase.  We take great care to ensure that every item despatched is in perfect condition.

In the event that an item is to be returned, please contact Affordable Lace Front Wigs immediately. A returns number will be issued and items should be sent back for a refund or exchange via Recorded Mail.  We will NOT refund on goods NOT received. Please include your user ID and Item number in with your return, for a faster refund. This does not replace the manufacturer’s warranty.

All postage and packing costs, and returns are to be paid by the buyer.

Items should be sent back in the condition in which they were received.

Refunds will be given if the item is returned within 14days. If the item is faulty then the postage costs will be refunded, if the buyer has changed their mind, the refund will be minus postage costs and 10% restocking fee.  All original packaging must still be intact.

Return postage costs for items will not be refundable.

 

:: Feedback ::

Our aim is to ensure that the customer is happy with our service. We will answer all questions within 24 hours and are happy to provide advice and guidance regarding our products. Our items are sent in discreet packaging and all efforts are taken to respect your privacy.

We pride ourselves on our high level of customer service. In the event that you were not happy about an element of the service you have received, please le us know so that we have an opportunity to resolve the issue.

:: Privacy Policy ::

 

Affordable Lace Front Wigs is committed to ensuring that your privacy is protected.

We will collect the following information as a result of you carrying out a transaction with us:

 

Name

Contact information including email address

Address

Item(s) purchased together with transaction reference.

 

We will keep this information for the following purposes:

Internal record keeping.

 

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided if you are a subscriber.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the range of products provided according to your interests.

 

We will NEVER disclose or sell on your information to a third party.

Credit card details taken at the time of transaction are used solely for that purpose, never written down or held for any purpose.

:: Security ::

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

:: Contact Information ::

We can be contacted in a variety of ways and you will receive a response within one working day. You can also contact us to check eta, questions about privacy policy, return policy, availability of goods, etc.

 

By Phone: 07984 467 006

Email: info@affordablelacefrontwigs.co.uk

Address: 104 Warwick Road, Thornton Heath, Surrey, CR7 7NG

 

Affordable Lace Front Wigs Limited

Registered in England and Wales, No 7127385

Copyright © Auctiva Commerce